|
| |
 
Rental Policy
1. Check-in time is after 3 PM and check-out time
is before 10 AM. During our peak seasons, some rentals may not be ready for
check-in by 3 PM.
2. To confirm reservations, a fifty percent (50%) deposit by check, money order,
cashier's check or a major credit card is required. A one hundred percent (100%)
deposit is required on two (2) night or three (3) night reservations. If you are
sending a check, it must be received within five (5) days from the date of your
reservation. Once payment is received, a confirmation will be sent to the e-mail
or street address provided.
3. Holiday and peak season reservations require a minimum of a three (3) nights
stay while the 4th of July, Thanksgiving, Christmas and New Year require a four
(4) nights stay. At other times, a two (2) night minimum is required. We are
currently unable to provide services for a one (1) night reservation at this
time.
4. Please be aware that only major credit cards, traveler’s checks, cashier's
check, and money orders are accepted and all monies are due 2 weeks prior to
check in date.
5. If you decide to cancel your reservation, regardless of the date of booking,
the following penalties apply. If you cancel your reservation more than thirty
(30) days prior to arrival then please be aware that a ten percent (10%)
cancellation fee is charged. If you cancel your reservation less than thirty
(30) days prior to arrival date, then no refund will be made; however, it can be
rescheduled and use 100% of the deposit. A rescheduled reservation, if canceled,
will not receive any refund. If you cancel your reservation seven (7) days prior
to arrival date, then no refund will be made and the reservation can not be
rescheduled. Any cancelled reservation, that is to be rescheduled, must be
rescheduled within thirty (30) days of the cancellation date. If the reservation
is not rescheduled with the thirty days then the deposit will be forfeited.
6. Black Bear Cove Cabin comes complete with grill, television, VCR, towels and
wash cloths, blankets and linens and a completely equipped kitchen including;
microwave, coffee maker and toaster. Disposable items such as toilet paper and
paper towels are furnished for your arrival.
7. Black Bear Cove Cabin is priced according to size, (rental includes 4 adults)
with a maximum sleeping capacity of 14, amenities and location. Children twelve
(12) years of age and under stay free. Each additional person is $12.00 per
person per night. If your party arrives with more than the stated maximum,
without making prior arrangements, then you will be subject to additional
charges or the additional party will not be permitted to check in and they will
have to find accommodations elsewhere. Violation of this policy will result in
the eviction of the entire party from the rental unit without refund. Please
respect the maximum number of people each rental home can accommodate.
8. Occupancy and use of Black Bear Cabin Cove shall not disturb or offend
neighbors or nearby residents. Black Bear Cabin Cove has the right to terminate
any rental agreement and to ask disruptive guests to leave the premises.
9. The person renting will assume responsibility for the cabin while staying
there. A complete inventory is taken after each stay. A refundable damage
deposit may be required. Any damage or missing items may be charged to the
renter's credit card.
10 Anyone under the age of 21 is not permitted to register and will forfeit
their deposit.
11. Sorry, No Pets!
12. At this time, we can assume no responsibility for the weather. In case of
early departure there will be no refunds given. During the Winter season, some
roads may require four wheel drive vehicles or tire chains. Please ensure you
are prepared for possible weather and road conditions. Black Bear Cove Cabin
does not have the ability to get you to or from your rental during inclement
weather. The mountains are very unpredictable starting late November into the
months of December, January, February and March. Being prepared can mean the
difference between a miserable stay or an enjoyable stay. Under severe weather
conditions, some Smoky Mountain roadways may become unsafe to navigate. Rather
than risk your safety and the safety of those traveling with you, we will make
every effort to contact you as soon as possible so that you may make
arrangements to reschedule your reservation or choose a more accessible unit.
However, once you choose to keep the reservation, then no refunds will be made
and no rescheduling will be allowed. For your safety, we reserve the right to
cancel your reservation due to inclement weather.
13. Black Bear Cove Cabin does not refund or compensate for power outages or
other acts of nature.
14. Firewood is furnished at the cabin for each rental home with a wood burning
fireplace from October through March. Kindling, fire starters or matches must be
provided by the renter.
15. Each reservation will be assessed a Guest Housekeeping Fee at the time of
booking.
16. Rental policy and rental rates are subject to change without notice.
17. Owner will not be liable for any damage or injury to Tenant or any other
person(s), or to any property occurring on the premises, unless such damage is
the legal result of the negligence or willful misconduct of Owner, his/her
Agents or Employees. Minors are to be supervised by an adult at all times while
in or near the spa.
For questions, concerns, or directions to the
cabin, and for emergencies, such as, needing keys,
call Tina or Carl at 865-640-8814 or
865-640-8120
For Verbal Reservations Please Call 904-545-9663 or e-mail for more information.
If you have any questions or need more information please contact Tammy Daymon
at
(904)545-9663 or email:
|